Alarm Program Unit

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Peel Regional Police respond daily to burglar intrusion alarms. More than 90% of the alarms attended are false. Responding to false burglar alarms delay officers from more emergent community needs, increases the concern for officer safety and costs millions of dollars annually. The Peel Regional Police Alarm Response Policy provides for suspension of police service to a premise with a false alarm history and provides for a cost recovery fee.

It is the goal of the Alarm Program Unit staff to communicate with the alarm industry and the alarm subscriber to identify and resolve false alarms.  

This service recognizes the intent of burglar intrusion alarm systems and will provide the highest standard of service to alarmed premises. The Alarm Program Unit is responsible for the administration of The Peel Regional Police Alarm Response Policy. The policy is applied equally to all residences and types of businesses, and places the onus on the alarm subscriber to ensure the system is being operated correctly and the equipment meets the criteria for which it was installed.

ALARM RESPONSE POLICY

Definition - A false alarm is an alarm call where police have attended, deemed the alarm to be false and police were not required or; where police were enroute and an alarm response cancellation request was received from the Central Monitoring Station.

False Alarm Notice - mailed to the alarm subscriber when police have responded to one (1) false alarm within a one year period. A copy of the Peel Regional Police Alarm Response Policy is included.

Suspension Notice - served to the alarm subscriber when police have responded to two (2) false alarms within a one year period. The policy provides a sixty-day period from the first false alarm to provide an opportunity to (a) receive the first False Alarm Notice and a copy of the Peel Regional Police Alarm Response Policy and (b) to resolve the false alarm problem to avoid suspension of police service and false alarm fees. Police response to alarm calls will be suspended for a one year period commencing on the suspension date or until a reinstatement request has been submitted and approved by the Alarm Program Unit.

Note: All other police services will be maintained, should you require assistance.
Non-Emergency 905-453-3311 or Emergency call 9-1-1.

Reinstatement Request
- may be submitted by your central monitoring station at any time during the suspension period, listing false alarm dates and resolution of each. All fields of the Peel Regional Police Reinstatement Request Form must be completed. The Reinstatement Request Form will be reviewed and if approved, a notice advising date of reinstatement of police service will be forwarded to the central monitoring stations within approximately 60 days. If two further false alarms occur, the original suspension will remain in effect for the duration of the suspension period.

COST RECOVERY FEE - Effective July 1st, 2014

Peel Regional Police has implemented a Cost Recovery Program to assist with increased demands and costs to respond to residential and business security alarms with the intention to reduce the false alarm dispatches to police.

A false alarm fee will be invoiced to the Central Monitoring Station monthly, by Peel Regional Police, commencing on the suspension of the alarmed premise and will continue for subsequent false alarms thereafter, until the one year anniversary date of the suspension is reached and the premise returns to "0" false alarm status.

The invoice is to be paid in full and discrepancies will be reviewed in the form of a written appeal to the Supervisor-Alarm Program. All Billing Appeal Request Forms will be reviewed and responded to by the Alarm Program Unit.

False Alarm Fee $170 - Effective January 1st, 2016

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CALL 9-1-1

When you call 9-1-1 your call goes directly to the 9-1-1 Center. You will be connected immediately to an experienced 9-1-1 operator. The operator will dispatch the appropriate emergency service required and will stay on the line to provide assistance to you until help arrives.

When you push a panic button on your alarm system, key fob, or pendant to initiate an emergency response the signal goes to a Central Monitoring Station. The Central Monitoring Station Operator will call police on a non emergency line. Not only has precious time elapsed but, the police operator does not have contact with the person requiring emergency response and will not be aware of what emergency exists or what type response is required (police, fire or ambulance).

If there is a POLICE, FIRE OR MEDICAL EMERGENCY call 9-1-1.  

Contact Alarm Program Unit 

Phone: (905) 453-2121 ext. 4594
Fax: (905) 456-6109
E-mail: Alarm Program Unit