| Contact us
| 9-1-1 or Panic button
Goals and Objectives
Peel Regional Police respond daily to burglar intrusion alarms. More than 90% of the alarms attended are false. Responding to false burglar alarms delay officers from more emergent community needs, increases the concern for officer safety and costs millions of dollars annually. The Alarm Response Policy provides for suspension of police service to premises with a false alarm history.
It is the goal of the Alarm Program Office staff to communicate with the alarm industry and the alarm owner to identify and resolve false alarms.
Role and Function
This service recognizes the intent of burglar intrusion alarm systems and will provide the highest standard of service to alarmed premises. The Alarm Program Office is responsible for the administration of The Peel Regional Police Alarm Policy. The policy is applied equally to all residences and types of businesses, and places the onus on the alarm owner to ensure the system is being operated correctly and the equipment meets the criteria for which it was installed.
False Alarm Notice - mailed to the alarm owner when police have responded to one (1) false alarm within a one year period. A copy of the Peel Regional Police Alarm Policy is included.
Suspension Notice - served to the alarm owner when police have responded to two (2) false alarms within a one year period. The policy provides a sixty-day period from the first false alarm to provide an opportunity to (a) receive the first False Alarm Notice and a copy of the False Alarm Policy and (b) to resolve the false alarm problem to avoid suspension of police service. Police response to alarm calls will be suspended for a one year period commencing on the suspension date or until a reinstatement request has been submitted and approved by the Alarm Office.
Note : All other police service will be maintained, should you require assistance.
Non Emergency (905) 453-3311 or Emergency call 9-1-1.
Bulletins - Seasonal
Reinstatement Request - may be submitted by your monitoring station at anytime listing false alarm dates and resolution of each. All fields of the Peel Regional Police Reinstatement Request Form must be completed. The Reinstatement Request Form will be reviewed and if approved, a notice advising date of reinstatement of police service will be forwarded to the monitoring station within approximately 60 days. If two further false alarms occur, the original suspension will remain in effect for the duration of the suspension period.
Intrusion Alarm System - A device installed to detect criminal activity at a residence or business and includes panic/holdup alarms and interior/exterior detection equipment.
False Alarm - An alarm signal where police responded and were not required.
Valid Alarm - An alarm signal that required police response.
Cancelled Alarm - A cancellation request has been received from the Alarm Monitoring Station prior to officers being dispatched.
Premise File Number - A number assigned by Peel Regional Police to a specific address to be provided when requesting police response to an alarm signal or when requesting information for this premise.
When you call 9-1-1 your call goes directly to the 9-1-1 Center. You will be connected immediately to an experienced 9-1-1 operator. The operator will dispatch the appropriate emergency service required and will stay on the line to provide assistance to you until help arrives.
When you push a panic button on your alarm system, key fob, or pendant to initiate an emergency response the signal goes to the alarm monitoring station. The monitoring station operator will call police on a non emergency line. Not only has precious time elapsed but, the police operator does not have contact with the person requiring emergency response and will not be aware of what emergency exists or what type response is required (police, fire or ambulance).
If there is a POLICE, FIRE OR MEDICAL EMERGENCY call 9-1-1.
Contact Alarm Program Office
Phone: (905) 453-2121 ext. 4594
Fax: (905) 453-7789
E-mail: Alarm Program Office